Driving performance—the road to optimal efficiency and reliability
Thermo Fisher Scientific provides vital support to your product’s lifecycle. These solutions are created to minimize cost of ownership, increase uptime and maintain regulatory compliance to meet your business needs. Our Global Service Team is focused on solving your equipment issues, providing you world-class training and technical support.
Firmware/Software
Instrument firmware/software and resources
Download the latest firmware, software, manuals & more by visiting each product webpage.
Work Smarter, subscribe to get the latest firmware software updates.
Click on the instrument below to lead you to the product page. Scroll to bottom of page to find updated firmware, software, manuals and more!
| iQ Series Gas Analyzers | Sola Analyzers |
| 42iQ, 42iQD, 42iQLS, 42iQHL, 42iQTL | Sola II Flare |
| 43iQ, 43iQHL, 43iQTL | Sola II Liquid |
| 48iQ, 48iQTL | Sola II Vapor |
| 410iQ, 410iQHL | Sola II CV (Condensed Vapor) |
| 49iQ, 49iQPS | Sola iQ Flare |
| 450iQ | Sola iQ Liquid |
| 146iQ | Sola iQ Vapor |
| 111iQ | Sola iQ CV (Condensed Vapor) |
| I-Series Gas Analyzers | EFM/RTU |
| 42i, 42iD, 42iY, 42iLS, 42iHL, 42iTL | AutoEXEC |
| 43i, 43iHL, 43iTLE | AutoPilot Pro |
| 48i, 48iHL, 48iTLE | AutoXP |
| 410i, 410iHL | AutoXP SMV |
| 49i, 49iPS | AutoLACT |
| 15i | AutoMITTER |
| 17i | |
| 46i | STD Transducers (I/P) |
| 450i | STD5000 - STD6000 |
| 60i | |
| 51i, 55i | LFM |
| 146i | DCT6088, DCT7088 |
| 111, 1150, 1160 | SX30, SX40 |
| Beta Gauge Monitors | Process Mass Spec |
| 5014i, 5028i, 5030i | Prima BT |
| Prima Pro | |
| Partisol Monitors | Prima dB |
| 2000i, 2000iD | Sentinel Pro |
| 2025i, 2025iD | APIX |
| TEOM Monitors | Nuclear |
| 1405, 1405D, 1405F, 1405DF | SGDO |
| Density PRO | |
| Mercury Freedom System | LevelPro |
| 80i, 81i, 82i, 83i, 84i, 85 | KrilPro |
| MOLA | |
| Industrial Hygiene | 3680 |
| PDR1000, PDR1500, ADR1500 | |
| TVA2020 | Grid Monitor |
| MIC-6 | GM-5000 |
| CPDM3700 |
Customer offerings
Customer service
Request a quote to contact us.
- Environmental Monitoring (508) 520-0430
(866) 282-0430 (toll free) option 1 - Process Monitoring (713) 272-0404
(800) 437-7979 (toll free) option 1 - Contact us
- Order spare parts online (United States customers only)
- Request a quote or inquiry
- Business Hours: M-F 8am – 6pm EST
Factory repair & calibration
Our factory trained technicians provide a best in class service with a quick turnaround to maximize your uptime. We offer a full suite of fixed price repairs, NIST traceable certifications, and extended warranties to provide the predictable costs and detailed reporting your business needs.
- Return authorization form
- Request a quote or inquiry
- View service offerings for ambient gas analyzers (US)
- View service offerings for ambient gas analyzers (EU)
- View service offerings for source/CEMS gas analyzers (US)
- View service offerings for source/CEMS gas analyzers (EU)
- View service offerings for Mercury Freedom System
- View service offerings for TVA2020 Toxic Vapor Analyzer
- View service offerings for PDM3700
Spare parts & kits
It’s never been easier to identify and order spare parts.
Field services
For customers looking to recover quickly from equipment downtime, we offer fast response and expert field service engineering solutions to solve your problems. We also offer contract solutions that will help reduce your unscheduled downtime and optimize your cost and equipment performance.
- Request a field service visit or quote
- View service offerings for Ambient Gas Analyzers (US)
- View service offerings for Ambient Gas Analyzers (EU)
- View service offerings for Source/CEMS Gas Analyzers (US)
- View service offerings for Source/CEMS Gas Analyzers (EU)
- View service offerings for Mercury Freedom System
- View service offerings for SOLA Sulfur Analyzers
- View service offerings for Process Mass Spec
Promotions
Don’t miss out on big savings with our limited-time offers!
- Check back for new offers
Training & support
Technical training
Enhance your knowledge with our in-depth training programs available at your site, within our factory training centers or via a webinar.
- Course descriptions and registration
- View the training calendar
- Request a quote or inquiry
- Call us at 800-437-7979
Technical support
Our dedicated experts will guide you through troubleshooting and maintenance issues.
- Environmental Monitoring (508) 520-0430
(866) 282-0430 (toll free) option 2 - Process Monitoring (713) 272-0404
(800) 437-7979 (toll free) option 2 - Business Hours: M-F 8am – 6pm EST
- Fast 5 (tips & tricks for Gas Analyzers & Systems)
- Talk Tech (tips & solutions for Ambient Particulate instruments)
- Cloud-based Tech Support (coming soon)
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Contact us
To learn more about our Environmental & Process Monitoring Instrument Services, please complete the form below. A representative will contact you shortly to discuss your needs and requirements.