What Services Central can do for you
With Services Central, you can spend less time searching for support and more time focusing on your important work. This online platform has what you need to easily manage your instruments and equipment*—at no cost.
Submit a service request at any time
You and your colleagues can quickly request service 24/7.**
Troubleshoot with ease
Instantly access your service history and manuals to help diagnose and resolve instruments and equipment issues. View and download service reports.
Stay updated and request quotes
Get notified when a service plan or warranty is expiring. Request a renewal quote or on-demand service quote anytime.
Shop with ease
Purchase consumables with confidence using selection guides and browse our education offerings, including eLearning courses.
Submit a service request at any time
Simply select the instrument that needs service, enter details of the request, and hit submit.
Quickly request service
- Submit support requests 24/7, in less than 3 mins**
- Attach files and provide additional details for a faster resolution
- Experience the convenience of a pre-filled form; Services Central already knows your instrument information and contact information
Track service in real time
Receive real-time updates about your request status.
Always know the progress of your service request
- Track open ticket status
- View scheduled onsite date for all service tickets that are in progress
Troubleshoot with ease
Instantly access information to help diagnose and resolve simple issues.
Services history including reports in one place
- View past service tickets
- Access and download service reports for completed service†
- Easily access manuals
Expand your knowledge
- Search documents and topics related to your instruments or browse the Knowledge Base to access more resources and articles
- Discover the latest applications with detailed method information, chromatograms and related compound information in the AppsLab Library
Stay updated on coverage and request quotes
Get notified when a service plan or warranty is expiring. Request a service contract quote or on-demand service quote anytime.
Stay ahead of expiring coverage with hassle-free service plan quotes
- See alerts and receive emails up to 90 days before your coverage expires
- Conveniently request a service contract quote on Services Central with pre-filled information.
- Our service plans for instruments and equipment are designed to help improve your productivity, increase uptime, maintain peak performance, and reduce your total cost of ownership
On-demand service quotes
- Request a quote for compliance service (IQ/OQ), or preventive maintenance; a Thermo Fisher Scientific representative will contact you with your personalized quote.
- For a repair, you can view your quote in Services Central; when you’re ready to move forward, select “Place Order” or download a copy to share with your purchasing team
Secure and customize
Secure and customize instruments to your lab's needs.
Instrument access control
- See and control who has access to a specific instrument and equipment.
- Manage other users’ roles on instruments you manage
- Ability to enable and disable access to a specific instrument
- Deactivate non-active users
- Activating Access Control enables Admin features and user roles
Activity log
- View activities for instruments in your Services Central account
- View up to six months of activity with details on when things changed, what changed, and who changed it
- Details captured include support requests, nickname changes, note changes, and adding/removing of users
Create systems or groups
- Systems—Create an instrument system from individual components
- Groups—Group instruments or systems based on location
- Share instruments, groups, and systems with others
- Personalize your assets with shared Nicknames and configurations
Browse and purchase with ease
Purchase consumables with confidence using selection guides and conveniently access eLearning courses.
Easily order consumables
- Need help selecting the right consumables? Use our selection guides to pick the right consumables
- Already know the consumable you need? Use the Quick Order link and enter the catalog number
- Share your shopping cart if the purchase needs to be handled by a colleague
- Purchase with a credit card or purchase order (PO)
Shop for eLearning courses
- Purchase consumables with confidence using selection guides and browse our education offerings, including eLearning courses.
- Find exclusive promotional offers
Get started in two easy steps
1
Sign in to your Thermo Fisher Scientific account or create a new account at thermofisher.com/servicescentral/login.
2
Add supported instruments and equipment by going to "Add instruments" and use their serial numbers to add them to Services Central.
*Supported instruments and equipment vary by region. See what is supported in your region.
**We’ll respond during normal business hours, but your ticket will be in the service queue as soon as it’s submitted. Data on file.
† For instruments or equipment under coverage: The service report PDF will be available to view for the duration of warranty and/or service contract coverage. For instruments or equipment not under service contract or with coverage that is expiring: The service report will be available to users for the first 90 days after ticket closure.
For Research Use Only. Not for use in diagnostic procedures.