Trusted global services, locally
The HID Professional Services (HPS) team has the depth of experience and expertise to meet your specific workflow needs. The group is available to support customers nearly anywhere worldwide and works closely with local Thermo Fisher support teams, including field application specialists (FAS) and distributors, to enable a seamless experience before, during, and after HPS projects. Contact your local account manager or FAS to partner and join the growing global network of laboratories that have chosen HPS for implementation, training, and validation services.
HPS has been conducting validation services globally since 2007. The team has completed over 400 projects (validations, performance checks, robotic integrations, laboratory-wide systems integrations, and turnkey projects) for forensic sites and law enforcement agencies in the United States, Latin America, Europe, Africa, Asia, and Australia.
Confidence, delivered
HPS routinely surveys customers following the completion of a project. This helps us to continually improve our offerings—and to identify additional capabilities needed to address unmet needs. Here are recent customer survey results.
98%
More than 98% of surveyed customers said they would recommend the HPS team to a colleague.
45%
Over 45% of customers have used the services of the HPS team more than once.
For Forensics, Human Identification, or Paternity/Kinship Use Only. Not for use in diagnostic or therapeutic applications.