Scalable service and support plan options
We offer flexible solutions to meet your specific service and support needs, from plans for single instruments to one that is customized to your entire lab or enterprise.
Tech Direct
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Essential
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Premier
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Premier Plus
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| Fast diagnosis and remote resolution to get you back up and running | Decrease downtime with regular maintenance and upkeep | Maximize instrument availability for critical operations | Keep pace with high-throughput demands to deliver on-time results |
Targeted 5-day on-site response* • Enhanced technical support with digital remote support tools • Preventive maintenance • 10% off corrective maintenance/repairs |
All the benefits of the Tech Direct plan + • Targeted 3-day on-site response* • Included corrective maintenance, with no-charge requalification guarantee • 10% off spare parts, consumables, and accessories |
All the benefits of the Tech Direct and Essential plans + • Targeted 2-day on-site response* • Service history tracking • Semi-annual review, with action items for optimization |
All the benefits of the Tech Direct, Essential, and Premier plans + • Targeted 2-day or less on-site response time* • Designated field service engineer • Personalized onboarding • Quarterly service consultations • Personalized e-learning portal |
| * During standard business hours, provided a purchase order (PO) has been received. Availability may vary by location. | |||
For Research Use Only. Not for use in diagnostic procedures.