Getting started with cryo-FIB technology
Our service portfolios deliver step-by-step support as you implement the Thermo Scientific Aquilos Cryo-FIB into your lab. Whether you are integrating the cryo-FIB to complement your cryo-TEM, or you are implementing an entire workflow, our team of experts will set you up for success. As you begin your research, our technologies make it easy for you to independently access resources while also facilitating a fast response from applications experts when needed. Our service options include preventive and corrective maintenance, spare parts coverage, and an on-site response as quickly as 24 hours.
Aquilos Cryo-FIB service and support program features
When it comes to implementing a new workflow, you need a partner who offers next-level comprehensive instrument care so you can focus on your work. You need a partner who is not focused merely on fixing problems, but on preventative maintenance and expert service. We will support your instrument throughout its entire lifecycle, including installation, training, and preventative maintenance.
| Workflow validation services | Connected Care Portal | Customer success managers |
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| Be confident that your workflow will provide the results to achieve your goals. From successful lamella production and transfer to image acquisition and validation of the lamella thickness of <300 nm on the reconstructed tomogram. | Useful information enables continuous improvement and ensures you are capturing all the value from your service package.
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Dedicated Thermo Fisher Scientific experts who will support you for all technical, workflow, training or support-related challenges.
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| Application support | On-site maintenance service | System remote monitoring |
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| Provides training and support on all aspects of your sample and workflow, including instrument operation and lamella preparation, TEM operation, lamella transfer, and data acquisition. | Comprehensive service including preventive and corrective maintenance, a targeted response time, and certified spare parts.
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Prevent disruption and downtime by tracking key system parameters.
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Feature highlight: Connected Care Portal
The Connected Care Portal delivers the insights you need to effectively manage your system and workflow. The secure, on-demand information in the Connected Care Portal will help you:
- Assess the performance of your instrument across multiple parameters
- Analyze system performance over time
- Track system health and support activities
- Quickly locate reports and other documents
Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.
Data analysis support for volume electron microscopy and tomography
With a comprehensive suite of services, customized just the way you need them, we can help increase your productivity and efficiency. Our wide range of services, highly trained staff, proven solutions, and commitment to your project will help you meet even your most challenging research goals. From installation and integration, image calibration, implementation and custom development, expert consulting, and training, we draw upon our team of experts to create customized, scalable, efficient solutions for your research.
Service and support programs for Arctis
| Service Entitlements | Classic Contracts | Connected Care Contracts |
| Phone Support |  |
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| Preventive Maintenance | |
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| Software Updates | |
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| Parts | |
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| RAPID Connection | |
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| On-Site Response Time Target | 24-96 Hrs | 24–48 Hrs |
| Customer Success Manager | |
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| Connected Care Portal | |
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| System Remote Monitoring | |
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| Workflow Validation | |
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| Applications Support | |
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| Regular Performance Reviews | |
*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area
Service and support program documentation
For Research Use Only. Not for use in diagnostic procedures.