Protect your instruments and your investment
Choose a service plan that’s right for you. Maximize system uptime, reduce repair costs and turnaround time, extend the life of your thermocycler, and help keep it running at peak performance with one of our comprehensive service plans. Choose from a variety of service options that balance your budget, productivity, uptime, and regulatory requirements. When it comes to superior services and support for your Applied Biosystems Thermal Cycler, we’ve got your back.
Thermocycler repair and maintenance directly from the manufacturer
Our service and support teams can help increase laboratory productivity and give you peace of mind with repair and maintenance from the company that manufactured your thermal cycler. Benefits of Applied Biosystems Thermal Cyclers service plans include:
- Minimizing thermal cycler downtime and reducing overall repair costs
- Fast repair turnaround time from factory-trained and certified service engineers
- Extending the life of your thermal cycler and keep it running at peak performance
Note: For service for discontinued Applied Biosystems Thermal Cyclers, please contact your local sales representative.
Thermal Cycler service plans overview
| Rapid Exchange | AB Repair Center (ABRC) Support | AB Repair Center Support Plus | |||
|---|---|---|---|---|---|
| Fast-tracked instrument replacement for labs working within critical timelines. | Ensure tag consistency with factory-certified repairs to your lab’s regulated instruments. | Receive a loan instrument to help you stay up and running while your lab’s instrument is repaired. | |||
 | Instrument replacement |  | |||
 | Loan instrument | | |||
 | Response time | Replacement shipped out in one business day | Your instrument repaired and returned in ~ three weeks* | Loan instrument shipped in 1 business day** | |
 | Parts, labor, and shipping | | | | |
 | Digital remote support | | | | |
 | Technical support (Mon–Fri. standard business hrs.) | | | | |
| * Availability limited in some geographic areas. ** Your instrument repaired and returned in ~3 weeks. | |||||
View more services and support for life sciences instruments
Thermal Cycler warranty guide
| ProFlex PCR System | VeritiPro Thermal Cycler | SimpliAmp Thermal Cycler | MiniAmp Plus and MiniAmp Thermal Cyclers | Automated Thermal Cycler | |
 |  |  |  |  | |
| Standard warranty information | 2-year standard warranty | 2-year standard warranty | 2-year standard warranty | 2-year standard warranty | 2-year standard warranty |
| Service plans available (post standard warranty) |
Standard and extended warranty
All Applied Biosystems Thermal Cyclers come with a standard two-year warranty (1-year standard warranty for Veriti Dx Thermal Cycler). During the two-year warranty period, all costs for shipping, labor, and parts for repairs are covered. Extended warranties, covering additional years, may also be available. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available.
Check your existing service coverage and renew through Instrument Service Coverage Lookup
Qualification services help ensure regulatory compliance
Keep your thermal cycler compliant with our Multiplex Dynamic Temperature Verification (MDTV) services which can be added to any of our service plans. MDTV services are designed to deliver fast, accurate temperature readings of your PCR unit. These valuable services are available for Applied Biosystems instruments, so you can measure temperatures of all your PCR units with the convenience of one service provider.
You can also add instrument hardware qualification services to complement your service plan. These services include instrument qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications.
Plastics compatibility chart for Applied Biosystems instruments
PCR and cDNA Synthesis Support Center
Tips and troubleshooting help
School of Molecular Biology, PCR Education
Technical content for new and experienced molecular biologists
Thermal Cycler Software and Firmware Files
Download the latest updates for your instrument
Interested in private label thermal cyclers?
Submit an inquiry
Service
We provide a full range of service options for all Applied Biosystems thermal cyclers.
View service plans
Multiplex Dynamic Temperature Verification Service
Instrument qualification service: Have one of our engineers perform temperature qualifications at your site.
View temperature service options
Download MDTV flyer
For Research Use Only. Not for use in diagnostic procedures.