Overview
Start fast and maintain high productivity with your QuantStudio system. All QuantStudio systems come with a standard one-year warranty and SmartStart orientation. Your instrument is backed by more than 1,400 support specialists to provide help when you need it. Maintain your instrument’s performance with a service plan designed to suit your needs and budget.
Benefits of a service plan
Maximize system uptime with fast repair turnaround from manufacturer-trained and certified field service engineers.
Reduce downtime and overall repair costs with remote instrument diagnosis and resolution.
Extend the life of your system and maintain peak performance with annual maintenance services.
Parts, labor, travel, or shipping included (in most plans).
Digital service innovations such as SmartStart digital training (for some instruments), instrument-driven support, and on-demand instrument training.
On-site service plans
QuantStudio real-time PCR system customers can choose an on-site service plan in which we come to you. These plans include guaranteed response times in most regions, scheduled planned maintenance, and priority access to technical support.
| AB Maintenance Plus |
AB Assurance | AB Complete | |
|---|---|---|---|
| Response time | 3 business days* | 2 business days** | Next business day** |
| Planned maintenance |  |
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| Digital remote support |
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Access to technical support (Mon–Fri, standard business hrs) |
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| Parts, labor, and travel | 10% discount | |
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| Qualification service |
Available as add-on | Available as add-on | Post-PM requalification and critical repairs |
| Field application scientist (FAS) consultation | Available as add-on | Available as add-on | |
* After receipt of purchase order.
**Availability limited in some geographic areas.
Planned maintenance service
All service plans include an annual planned maintenance (PM). For the QuantStudio 6 and 7 Pro real-time PCR systems a 2 PM plan is also available. During a PM service visit, the field service engineer will perform the following:
- Inspection of the system
- Software update if required
- Cleaning, lubricating, and alignment of relevant mechanical parts
- Cleaning and alignment of optical systems
- Functional tests and performance verification
- Documentation of maintenance tasks, results, and findings
Qualification services
You can add qualification services to complement your service plan. Instrument hardware qualifications for the QuantStudio systems include: installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ) or instrument performance verification (IPV). These services verify and document your instrument’s ability to meet manufacturer design specifications for performance.
IQ—provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications
OQ—provides documented verification that the instrument subsystems are operating as designed. Verifies that the functionality of an instrument meets the manufacturer’s operational specifications.
PQ or IPV—provides documented verification that the instrument system can perform effectively and reproducibly within performance specifications. Helps ensure confidence in results by verifying that the accuracy and precision of an instrument is maintained.
IQ and OQ are recommended at installation or when moving the instrument. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that including reliable audit-style documentation that will help ensure your instruments meet regulatory requirements.
For more information on service plans, qualification services, and training specific to your region, please visit thermofisher.com/instrumentservices or request a quote for service.
Warranty and system setup
During the first year all costs for travel or shipping, labor, and parts for repairs are covered. Installation varies by system from on-site system installation by professionally trained field service engineers to user installation with the aid of our Digital SmartStart orientation. See individual model pages for more details.
Digital remote support
Through immersive, real-time collaboration tools, we can help identify and possibly resolve issues remotely in minutes, helping to eliminate the need for on-site repairs that could keep you idle for days. Included with all QuantStudio real-time pcr systems.
Smart Help
Currently available for the Applied Biosystems QuantStudio 6 and 7 Pro Real-Time PCR Systems, this instrument-driven support streamlines issue resolution by enabling push-button log and run file delivery to technical support to help get you up and running faster.
Features include:
On-screen technical help
Push-button log and run file delivery to technical support
Digital SmartStart training
Having a great instrument is good. Knowing how to use it—and getting up to speed quickly—is paramount. Learning formats include:
For Research Use Only. Not for use in diagnostic procedures.