Keep discovering. Keep testing. Keep producing.
Whether you’re driving groundbreaking research, providing essential testing, or supporting production, the Unity Lab Services team is ready to support your GC instrument from installation and warranty to service plans and compliance services. Our full range of services helps ensure you get the best performance from your system throughout its life. We can put together services to best fit your needs, so your equipment operates reliably and efficiently.
World class expertise
As the world leader in serving science and part of the Thermo Fisher Scientific organization, we are ready to serve you with more than 2,000 highly trained Unity Lab Services technical professionals around the world. Our organization has been serving our customers for more than 50 years, and our engineers have an average of 18 years of experience operating and maintaining the instruments we service. Each field engineer who works on your instrument is OEM factory trained and certified on that specific instrument, so you can be confident in your audit-readiness with regular service. You will receive consistent, high-quality installation, maintenance and repair of your GC or UGC system with the world-class expertise of the Unity Lab Services team.
Service plans
Keep your instruments up and running
Your specific needs and expectations as you use your GC instruments require a level of service tailored to your laboratory. Our comprehensive service portfolio was designed to expertly address varied service needs and help you find the perfect fit. Unity Lab Services instrument service plans get you up and running faster, providing on average 50% faster response times and 30% less downtime compared to customers without a service plan.
In addition to faster service and reduced downtime, service plan customers have exclusive access to Enhanced Technical Support, which uses Digital Remote Support tools that enable resolution of issues to get you up and running faster. For repairs requiring on-site corrective services, we offer varied response targets to meet your needs as well as an industry-exclusive requalification (RQ) benefit for customers on qualified service plans. Finally, ensuring you receive annual preventive maintenance for all plans helps increase instrument uptime and gives you confidence that your instrument is running according to specifications.
Maximize your instrument uptime with superior services and support
The following scientific instrument service plans are available for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments.
Specifications |
Compared to no service plan |
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On-site corrective services |
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Priority on-site response time target † |
2 business days |
3 business days |
5 business days |
No priority response |
On-site corrective maintenance (includes factory-certified parts, labor, and travel) |
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10% discount |
Full charges apply |
Full charges apply |
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10% discount |
Full charges apply |
Replacements of malfunctioning computers purchased from Thermo Fisher Scientific and required for operation of the instrument |
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10% discount |
Full charges apply |
Industry-exclusive requalification (RQ) included during corrective maintenance if OQ was added to service plan |
Free of charge |
Free of charge |
10% discount |
Full charges apply |
Preventive maintenance services |
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Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) |
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Full charges apply |
Software and firmware updates during preventative maintenance and repair visits, upon request ‡ |
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Full charges apply |
Digital Remote Support, diagnostic, and corrective services |
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Priority remote diagnosis and repair |
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Not available |
Unlimited access to remote support engineers through secure remote desktop control and augmented reality (AR) tools |
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Not available |
Value-added services |
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Priority status technical support with targeted immediate phone response § |
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Not available |
Semi-annual service history and site management reviews |
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Not available |
10% discount on training courses (where available, upon request) |
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Not available |
10% discount on other parts, accessories, and consumables unrelated to corrective maintenance (upon request) |
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Not available |
Optional services available for purchase |
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Operational qualification (OQ) |
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Full charges apply |
Additional preventive maintenance (PM) |
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Full charges apply |
* The Premier service plan may not be available in all locations. Please contact your Unity Lab Services sales representative for availability and more details.
† Priority on-site response times apply to corrective maintenance repairs. Preventive maintenance events are pre-scheduled in advance and upon request.
‡ Upgrades to new versions of software not included
§ Monday through Friday during standard business hours
Compliance services
Keep your instruments compliant
Maintaining compliance with documented verification that systems are installed and operating according to the manufacturer’s intended use in regulated environments takes significant time and resources. Let our factory-trained, highly skilled field service engineers manage these tasks for you. Our comprehensive suite of compliance services can increase your lab’s performance by documenting system functionality, ensuring your critical analytical instruments meet global standards, and mitigating the risk of regulatory non-compliance. We support all major regulatory guidelines, including GxP (GLP/GMP, etc.), 21 CFR Part 11, and ISO 17205.
In addition, Unity Lab Services is the only original equipment manufacturer (OEM) service provider to offer an industry-exclusive requalification guarantee. If a key component fails while under a qualifying service plan or warranty, we will requalify your instrument at no charge to ensure it maintains compliance.**
** Our no-charge requalification guarantee applies only to instruments under a qualifying Unity Lab Services instrument service plan or warranty and includes requalification on covered corrective maintenance repairs at no additional charge.
Featured services to add to your service plan
Our suite of services provides a cost-efficient solution for compliance. Programs can be customized to meet your specific needs, so the right audit-quality data will be ready for you to share with the appropriate regulatory bodies. The following is a selection of services especially useful for analytical instruments.
Installation Qualification (IQ)
We verify and document that your GC instrument is installed according to manufacturer’s recommendations and your lab’s requirements. The records we produce are traceable and ready for you to demonstrate compliance.
Operation Qualification (OQ)
OQ services verify and document that once the GC system is installed, it is operating as intended according to manufacturer’s specifications. Our technical best practices help ensure that the instrument passes all qualification tests the first time, saving resources and maximizing uptime.
Requalification (RQ)
Operational tests performed one year after an initial IQ or OQ has been completed, after a corrective maintenance repair or any major change to the instrument, or according to your SOP requirements.
Preventative Maintenance (PM)
This set of standard procedures helps ensure that your instrument is operating at or near the same level as when it was installed, helping to achieve the best audit outcomes. A typical PM includes inspection, cleanup, replacement of worn parts, and tuning.
Recommendations for Analytical Instrument Qualifications
Get documentation of instrument compliance with regulatory requirements and industry standards.
Application |
Requirement |
Recommended Services |
|---|---|---|
Initial qualification for new instrument or change of service/status |
I need my instrument qualified before I can use it |
IQ/OQ |
Operational qualification at scheduled intervals |
I need annual or periodic qualification |
PM/OQ |
Requalification following corrective maintenance or major change to instrument |
I need my instrument qualified to ensure it still operates within OEM specifications after a repair or configuration change |
RQ |