With Life Technologies, you can choose from flexible service plans and a variety of value-added services for our instruments, allowing you to determine the level of support that best meets your laboratory's needs and budget. Life Technologies has the knowledge and experience to optimize your instrument performance, maximize the availability of your critical systems, and streamline your laboratory workflows.
A service plan from Life Technologies can help you:
- Maximize productivity
- Optimize your laboratory's efficiency
- Lower the cost of ownership
- Obtain unmatched availability of critical laboratory systems
- Increase quality
- Lower costs by minimizing lost data, samples, or reagents
On-Site Service Plans
Service Packages at a Glance | |||
|---|---|---|---|
| Planned maintenance | √ | √ | √ |
| Application technical support | √ | √ | √ |
| Instrument operating software updates | √ | √ | √ |
| Phone & e-mail access to instrument technical support (TAC) | √ | √ | |
| On-site service--Labor | √ | √ | |
| On-site service--Parts | √ | √ | |
| On-site service--Travel | √ | √ | |
| Remote instrument monitoring diagnostics | √ | √ | |
| On-site application consulting | √ | ||
| Qualification service | √ | ||
| On-site response time | Guaranteed 2 business day | Guaranteed 3 business days | Guaranteed 3 business days* |
| *after receipt of PO | |||
Depot Repair Plans
Service Packages at a Glance | Rapid Exchange | ABRC Support |
|---|---|---|
| Response time | shipped in 1 business day | up to 3 weeks |
| Asset tag cosistancey | √ | |
| Depot repair service--Shipping | √ | √ |
| Depot repair service--Parts | √ | √ |
| Depot repair service--labor | √ | √ |
| Highest priority for technical support (TAC) | √ | √ |
| Application technical support | √ | √ |
View Service Plan Options in Detail
AB Complete
AB Assurance
AB Maintenance/Plus
Rapid Exchange
AB Repair Center/Depot Repair
AB Extended Care
Complete List of Instruments Serviced