Protect your process from downtime
Thermo Fisher Scientific is a trusted partner for your automation and single-use bioprocess equipment needs. We understand the importance of maximizing your operational efficiencies and minimizing downtime throughout your manufacturing processes. As a way of protecting your equipment performance throughout its lifecycle, we offer our Thermo Scientific Bioprocess Integrated Services.
Service plans designed for your processes
This full range of service solutions, supported by dedicated service engineers, are designed to protect your processes against unforeseen downtime, help ensure productivity, improve operational costs, and help enable your facility to function at a maximum operational capacity.
Services include:
Bioprocess Integrated Services Annual Contracts
These flexible service plans can be optimized to help meet your critical care needs. Talk to your service professional to create the best plan to fit your specific process.
- Premier service plan: Our highest level of assurance that is created to protect your equipment and processes from unforeseen issues
- Essential service plan: Top rated to maximize equipment and process uptime
- Tech direct service plan: Budget friendly plan to help ensure repair and services
- Extended warranty and extended enhanced warranty plans: Added protection and extends the manufacturer's warranty
| | Premier | Essential | Tech direct | Enhanced extended warranty | Extended warranty |
|---|
| Response onsite for time zones 1 and 2 | 4 days | 5 days | 6–7 days | 5–7 days | 5–7 days |
| | Target response outside zone 2 has delay of 2 days |
| Repair parts | Included | 10% discount | 5% discount | Included | Included |
| Annual preventative maintenance (PM) | 1 PM annually | 1 PM annually | 15% discount | 1 annually start second year | NA |
| Priority response technical support and application | 24-hour response | 24-hour response | 48-hour response | 24-hour response | 24-hour response |
| Remote support | Included | Included | NA | Included | NA |
| Repair, travel, and labor | Included | Included | Included | Included | Included |
| Priority scheduling | Included | Included | Included | Included | Included |
| TruBio software training | 15% discount | 10% discount | 5% discount | 5% discount | 5% discount |
| Spare parts | 15% discount | 10% discount | 5% discount | 5% discount | 5% discount |
Note: Preventative maintenance services must be used within the contractual period. Additional spare parts with plan are discountable.
Preventative maintenance
To maximize uptime of bioprocess equipment, our fully qualified field service engineers are available to perform maintenance, or support replacement parts. Our preventative maintenance plan can provide the right balance between the service you require for your equipment and your budgetary needs.
Technical support and training
Our global team of technical professionals empowers our customers to push the boundaries of innovation through collaboration, technical engagement, and service support. This team is committed to quality and is equipped with the know-how to bring solutions together and optimize existing resources from discovery through commercial production.
Leverage and collaborate with this team today through various channels, tailored to fit your needs:
Customer Centers
Hands-on workshops for product introductions and interactions, workflow education, and pilot scale proof-of-concept testing; currently available in Utah, UK, China, Korea, and Singapore.
Project management
Our BioProduction Equipment Automation Project Management Team closes the gap between customer needs and solutions, offering consistency from start to finish. This team works directly with you to create a great user experience and helps ensure adherence to individual end user requirement specifications. With a team of subject matter experts, our knowledge and hands-on operational expertise allow for robust and comprehensive support in the following areas:
- Scope and cost controls
- Stage gate methodology
- Risk mitigation
- Root case problem-solving
Access a targeted collection of scientific application notes, case studies, posters, white papers and more for bioprocessing:
