Getting started with cryo-electron tomography technology
Our service portfolios deliver step-by-step support as you implement cryo-tomography into your lab. Whether you are integrating a Thermo Scientific Aquilos 2 Cryo-FIB or Thermo Scientific Arctis Cryo-Plasma-FIB to complement your cryo-TEM, or you are implementing an entire workflow, our team of experts will set you up for success.
During the warranty period, our Accelerate Service includes workflow validation and the support of our Customer Success Manager, who will help plan your installation and coordinate resources. As you begin your research, our technologies make it easy for you to independently access resources while also facilitating a fast response from applications experts when needed.
During the post-warranty period, our Advance portfolio provides a continuation of our remote monitoring service, application support features, and access to the Scientific Workflows App and Connected Care Portal. It also includes preventive and corrective maintenance, spare parts coverage, and an on-site response with options ranging from 4 to 48 hours. The Advance portfolio supports the essential function of your instrument while also engaging you through technology-driven services.
Service and support for cryo-electron tomography instruments and workflows
When it comes to implementing a new workflow, you need a partner who offers next-level comprehensive instrument care so you can focus on your work. You need a partner who is not focused merely on fixing problems, but on preventative maintenance with our Connected Care digital infrastructure. We will support your instrument throughout its entire lifecycle, including installation, training, and data-driven proactive maintenance.
| Workflow Validation Services | Scientific Workflows App | Connected Care Portal | Customer Success Managers |
Be confident that your workflow will provide the results to achieve your goals. From successful lamella production and transfer to image acquisition and validation of the lamella thickness of <300 nm on the reconstructed tomogram. |
The Scientific Workflows App delivers step-by-step workflow guidance for the cryo-tomography workflow, enabling users of all experience levels to optimize their results.
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Useful information enables continuous improvement and ensures you are capturing all the value from your service package. |
Dedicated Thermo Fisher Scientific experts who will support you for all technical, workflow, training or support-related challenges.
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| On-site Application Support | Remote Application Support | On-site Maintenance Service | System Remote Monitoring |
Provides training and support on all aspects of your sample and workflow, including instrument operation and lamella preparation, TEM operation, lamella transfer, and data acquisition.
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Delivers support on all topics covered by on-site applications support as well as general workflow assistance.
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Comprehensive service including preventive and corrective maintenance, a targeted response time, and certified spare parts.
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Prevent disruption and downtime by tracking key system parameters.
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Feature Highlight: Connected Care Portal
The Connected Care Portal delivers the insights you need to effectively manage your system and workflow. The secure, on-demand information in the Connected Care Portal will help you:
- Assess the performance of your instrument across multiple parameters
- Analyze system performance over time
- Track system health and support activities
- Quickly locate reports and other documents
Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.
Data Analysis support
With a comprehensive suite of services, customized just the way you need them, we can help increase your productivity and efficiency. Our wide range of services, highly trained staff, proven solutions, and commitment to your project will help you meet even your most challenging research goals. From installation and integration, image calibration, implementation and custom development, expert consulting, and training, we draw upon our team of experts to create customized, scalable, efficient solutions for your research.
Accelerate Service and Support Programs for cryo-electron tomography
| Accelerate Prepare | Accelerate Collect | Accelerate Resolve | |
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| Customer Enablement Plan | |
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| On-site Applications Training and Support | 20 days | 20 days | 40 days |
| Remote Applications Support | 50 hours | 50 hours | 100 hours |
| Workflow Validation | |
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| Scientific Workflows App | |
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| System Remote Monitoring | Aquilos | Aquilos and Krios | Aquilos and Krios |
| Quarterly Performance Reviews | |
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| Connected Care Portal | |
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| System Maintenance Features | |||
| Preventive Maintenance | Maintenance warranty included with system purchase | ||
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| Targeted On-site Response | |||
Advance Service and Support Programs for cryo-electron tomography
| Advance Prepare Insight | Advance Prepare Engage | Advance Collect Insight | Advance Collect Engage | |
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| On-site Applications Training and Support | 20 days | 20 days | ||
| Remote Applications Support | 30 hours | 30 hours | 30 hours | 30 hours |
| Scientific Workflows App | |
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| System Remote Monitoring | Aquilos | Aquilos | Aquilos and Krios | Aquilos and Krios |
| Quarterly Performance Reviews | |
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| Connected Care Portal | |
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| System Maintenance Features | ||||
| Preventive Maintenance | |
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| Corrective Maintenance | |
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| Spare Parts | |
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| Telephone Support | |
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| Targeted On-site Response | 48 hours | 48 hours | 48 hours | 48 hours |
Classic Service and Support Programs for cryo-electron tomography
| Tech Direct | Limited | Essential | Agile | Secure | Preferred | Premier | |
| Targeted on-site Response Time |
4 business days | 4 business days | 48 hours | 48 hours | 7 business days | 48 hours | 24 hours |
| Labor | 1 intervention included; 10% discount thereafter | |
Defined # of visits included; 10% discount thereafter | |
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| Travel and Expenses | 1 intervention included | |
Defined # of visits included | |
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| Parts | 10% discount | 1 intervention included | 15% discount | Defined # of visits included | |
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| FEG Tip Replacement | Can be covered as part of defined visits | |
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| RAPID Remote Support | |
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*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area
Cryo-electron tomography service and support documentation
For Research Use Only. Not for use in diagnostic procedures.