Cryo-TEM service and support from Thermo Fisher Scientific
The service portfolio for the Thermo Scientific Tundra Cryo-TEM extends cryo-EM accessibility to a wider range of researchers by empowering users through application training and support in addition to ensuring the instrument remains in prime condition. As pioneers in cryo-EM technology, we continuously strive to provide increasingly easy-to-use and affordable systems that allow you to drive impactful research and speed the path to disease understanding and treatment.
Service solutions to deliver successful adoption of cryo-EM
Going hand-in-hand with these innovative instruments are our innovative service solutions that offer ease of adoption, minimum total cost of ownership, and operational and workflow support. Enter the Tundra Cryo-TEM, a breakthrough in technology that extends cryo-EM to more researchers. Having such a cryo-TEM at your fingertips will be a tremendous differentiator for your facility; however, it is also important that users be able to easily and reliably leverage this exceptional equipment. For researchers who want to excel in electron microscopy as well as labs who need to get the most value from their investment, our Accelerate and Advance for the Tundra Cryo-TEM are service solutions that provide easy maintenance and reduced cost of ownership, the training and support you need to succeed with your Tundra CryoTEM, and simple and convenient access to system health and performance data to ensure you are making the most of your investment.
Cryo-EM instrument service and support programs
Workflow validation
Be confident that your workflow will provide the results to achieve your goals. Workflow validation ensures that your sample achieves the targeted resolution and demonstrates that the Vitrobot System and the Tundra Cryo-TEM are ready for state-of-the-art single particle cryo-EM applications.
Connect Care Portal
Our secure portal delivers insights into system health and performance so you can track uptime and utilization and conveniently access system reports.
Customer Success Manager
A dedicated Thermo Fisher Scientific expert will regularly meet with you to discuss system performance and productivity and connect you with the support and resources you need to achieve your goals.
Remote training and support
We provide on-site and remote training and support on all aspects of your sample and workflow.
On-site maintenance services
Comprehensive service including preventive and corrective maintenance, a targeted response time, and certified spare parts.
Tundra Cryo-TEM service and support documents
For Research Use Only. Not for use in diagnostic procedures.