Getting started with plasma-FIB SEM technology
Our service portfolios deliver step-by-step support as you implement the Thermo Scientific Hydra Bio Plasma-FIB into your lab. Whether you are integrating the cryo-PFIB to complement your cryo-TEM, or you are implementing an entire workflow, our team of experts will set you up for success. As you begin your research, our technologies make it easy for you to independently access resources while also facilitating a fast response from applications experts when needed. Our service options include preventive and corrective maintenance, spare parts coverage, and an on-site response as quickly as 24 hours.
Hydra Bio Plasma-FIB service and support program features
When it comes to implementing a new workflow, you need a partner who offers next-level comprehensive instrument care so you can focus on your work. You need a partner who is not focused merely on fixing problems, but on preventative maintenance and expert service. We will support your instrument throughout its entire lifecycle, including installation, training, and preventative maintenance.
Scientific Workflows App |
On-site Application Support |
Remote Application Support |
On-site Maintenance Service |
| The Scientific Workflows App delivers step-by-step workflow guidance for the cryo-tomography workflow, enabling users of all experience levels to optimize their results. |
Provides training and support on all aspects of your sample and workflow, including instrument operation and lamella preparation, TEM operation, lamella transfer, and data acquisition. |
Delivers support on all topics covered by on-site applications support as well as general workflow assistance.
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Comprehensive service including preventive and corrective maintenance, a targeted response time, and certified spare parts.
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Data analysis support for volume electron microscopy and tomography
With a comprehensive suite of services, customized just the way you need them, we can help increase your productivity and efficiency. Our wide range of services, highly trained staff, proven solutions, and commitment to your project will help you meet even your most challenging research goals. From installation and integration, image calibration, implementation and custom development, expert consulting, and training, we draw upon our team of experts to create customized, scalable, efficient solutions for your research.
Classic service and support programs
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Tech Direct |
Limited |
Essential |
Agile |
Secure |
Preferred |
Premier |
Targeted |
4 business days |
4 business days |
48 hours |
48 hours |
7 business days |
48 hours |
24 hours |
Labor |
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1 intervention included; 10% discount thereafter |
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Defined # of visits included; 10% discount thereafter |
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Travel and Expenses |
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1 intervention included |
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Defined # of visits included |
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Parts |
10% discount |
1 intervention included |
15% discount |
Defined # of visits included |
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FEG Tip Replacement |
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Can be covered as part of defined visits |
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Preventative Maintenance |
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RAPID Remote Support |
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Software Updates |
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*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area
Service and support program documentation
For Research Use Only. Not for use in diagnostic procedures.