Services for floor model centrifuges
Unity Lab Services is ready to support your centrifuge from installation to service contracts to compliance. Our full range of services ensures you get the best performance from your centrifuge throughout its life. We can put together services to best fit your needs so that your equipment operates reliably and efficiently.
World class expertise
As the world leader in serving science, and part of the Thermo Fisher Scientific organization, we are ready to support your lab with over 1,500 Unity Lab Services engineers. Each specialist takes coursework and is certified through our direct hands-on training, mentoring, and certification program. You are guaranteed to receive consistent, high-quality repair of your centrifuge and can have confidence in our services for audit-readiness.
Support plan options
Maintaining your centrifuge is crucial to the overall productivity of your lab, the long-term performance of your equipment, and your total cost of ownership. We offer a variety of support plans that will free up your time and resources to focus on other priorities. Take advantage of our global reach and local support for exceptional service.
Each plan delivers convenient and dependable service that includes fixed costs for travel, labor, and quality parts, either extending the warranty or adding services after the warranty is over. Have a look at the summary of our options for an introduction to plans that could achieve your particular goals, or work with our specialists to develop a customized support plan to meet your exact requirements. Plan offerings may differ by country. Consult your regional specialist for details.
| Warranty | Post Warranty | ||||
| Factory Warranty | Total Care Warranty | No Service Plan | Tech Direct | Total Care | |
| Smart Connected Services |  |
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| Preventive maintenance | |
Fixed Price | |
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| Corrective maintenance* | |
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Hourly | 15% discount (factory certified parts & labor) | |
| Remote technical support | |
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Limited Support | |
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| On-site response commitment | Standard | 2 business days | Standard | 3 business days | 2 business days |
| Repair warranty | Equipment warranty | Equipment warranty | 90 days | 1 year | 1 year |
| Loaner** |  |
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| Compliance services | Optional | Full charges apply | Optional | Optional | |
*Guaranteed response time from receipt of PO. Only available in select locations. **Subject to availability. |
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Compliance services
Maintaining compliance and audit-readiness in regulated environments takes significant time and resources. Let us manage these tasks for you. Our comprehensive suite of compliance services can increase your lab’s performance, ensure system functionality, and minimize the risk of failed audits for your centrifuges. We support all major regulatory guidelines, including GLP/GMP, GxP, 21 CFR Part 11, and ISO.
Unity Lab Services is the only original equipment manufacturer (OEM) service provider that offers this industry-exclusive guarantee. If a key component of your centrifuge fails while under the original warranty or a qualified service plan, we will requalify the centrifuge at no charge, to ensure the equipment maintains compliance.*
*This guarantee does not cover optional repairs, relocations, consumables, or situations where a qualification test is interrupted due to customer intervention, power loss, or other situation out of the control of a factory-qualified field service engineer. Additional terms and conditions apply. All terms and conditions of service contract and factory warranty apply.
Featured services
Our suite of services provides a cost-efficient solution for compliance. Programs can be customized to your specific needs, so the right audit-quality data will be ready for you to share with the appropriate regulatory bodies. The following is a selection of services especially useful for centrifuges.
Installation Qualification (IQ)
We verify and document that your centrifuge is installed according to manufacturer’s recommendations and your lab’s requirements. The records we produce are traceable and ready for you to demonstrate compliance.
Operation Qualification (OQ)
OQ services verify and document that the centrifuge, once it is installed, is operating as intended according to manufacturer’s specifications. Our technical best practices help ensure that the centrifuge passes qualification the first time, to save resources and achieve maximum uptime.
Cycle testing
This special point-in-time test exercise at a predefined duration goes beyond standard monitoring of speed, time, and temperature to ensure that your centrifuge is performing as intended.
Preventive Maintenance (PM)
This set of standard procedures ensures that the centrifuge performance is at or near the same levels as when it was installed, to help you get the most out of your investment.
Calibration
Be prepared for your next audit by leveraging a global calibration infrastructure. Periodically verify that the centrifuge is producing accurate results within specified limits. We perform calibration by comparing results to traceable reference standards of measurement. Our services comply with ISO/IEC 17025 standards for assurance that results are both precise and accurate.
Replacement parts store
Our eStore offers convenient online purchasing of thousands of replacement parts for centrifuges. Search by model, SKU, or part number for the most frequently requested parts.