Improve your outcomes with a partner in service
At Thermo Fisher Scientific, we understand that your output directly impacts the success of your business. The services we have developed for semiconductor and electronics manufacturers are targeted to support the unique requirements of your markets. Our Perform Service Portfolio offers a wide range of features and packages that help you deliver exceptional results.
Most of the Thermo Scientific Perform Service packages offer software updates and continuous access to Thermo Scientific RAPID remote service and telephone support, ensuring that our technical experts' assistance is always at your disposal. Options for consumables coverage, extended service hours, and targeted uptime can provide additional business-critical support.
Exceptional results
Thermo Scientific Perform Services will empower your success for the lifetime of your system. Simplify your budget and maximize availability with the extraordinary value and predictable cost of ownership provided by Thermo Fisher Scientific.
- Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics
- Keep systems in peak condition with the latest software updates, including licenses and installation
- Get Thermo Scientific quality parts expedited to your site from strategic global inventories
- Ensure a rapid response with priority access to Thermo Fisher engineers
- Experience optimized system function with regular preventive maintenance
Classic service contract for semiconductor
With a world-class service infrastructure and a suite of comprehensive offerings, Thermo Fisher Scientific service provides an unparalleled quality of support. Most Perform Service options include on-site service, software updates, and RAPID remote diagnostics, in addition to the features shown below.
| Perform Pro Service | Perform Assure Service | Perform Complete Service | Perform Enhanced Service | Perform Edge Service | Perform Ultimate Service | |
| Target on-site response time | 72-hr response Mon-Fri coverage | 48-hr response Mon-Fri coverage | 48-hr response Mon-Fri coverage | 24-hr response Mon-Fri coverage | 4-hr response Mon-Fri coverage | 4-hr response Mon-Fri coverage |
| Preventive maintenance parts | 15% discount | ✓ | ✓ | ✓ | ✓ | ✓ |
| Corrective maintenance parts | 15% discount | 15% discount | ✓ | ✓ | ✓ | ✓ |
| Consumables coverage | Option for PM only | Optional | Optional | Optional | Optional | |
| Field service extended hours | Up to 1 hour | Up to 2 hour | As needed to meet uptime | |||
| Primary engineer | ✓ | ✓ | ✓ | ✓ | ||
| Account Reviews | Semi-annual | Monthly | Weekly | |||
| Site Manager | ✓ | ✓ | ✓ | |||
| Extended hours of support | Optional | Optional | ||||
| Local parts stocking | Optional | Optional | ||||
| Weekend parts support | ✓ | |||||
| Targeted system uptime | ✓ | |||||
| Guaranteed system uptime | ✓ |
* Contract features subject to availability and may require a minimum number of on-site systems under contract.
Electron microscopy solutions for analysis, research, and characterization
