Thermo Fisher Scientific offers service and support for life science instruments
Services that help you maximize the value of your instrument
Optimal system performance. Access to a world-class infrastructure of field service experts, technical support, and certified spare parts. At Thermo Fisher Scientific, service is more than maintenance—it is the gateway to achieving your most ambitious outcomes while receiving the value you require.
Our services for life sciences empower you at each stage of your system’s lifecycle, helping you realize the maximum value of your investment. The variety, quality, and scope of services we offer are unmatched in the industry and will provide you with exceptional outcomes. We have options for customers requiring minimal on-site support, as well as services with unlimited corrective maintenance, spare parts coverage, and more.
Service and support program value
Only you can define your service values—whether that means remote support, a rapid on-site response time, or unlimited service visits. While the service agreements available in our Science Portfolio all exemplify the responsive, high-quality service Thermo Fisher Scientific is known for, each is specially designed to align with the unique values of our customers.
Service and support programs within your budget
You don’t have to choose between optimal microscope performance and your bottom line. The offerings in the Science Portfolio represent the hallmarks of Thermo Fisher Scientific’s exceptional service, including our market-leading service infrastructure, preventive maintenance, technical support, software updates, and certified spare parts. With Thermo Fisher Scientific, you choose the offering that best fulfills your service needs while still meeting your budgetary goals.
Life science instrument service and support contracts
Service contract options for life science instruments
No matter what Thermo Scientific service offering you choose, we will provide you with high-quality technical expertise from a committed support team, making us the premier partner in service.
| Tech Direct | Limited | Essential | Agile | Secure | Preferred | Premier |
|---|---|---|---|---|---|---|---|
Target on-site response time | 4 business days | 4 business days | 48 hours | 48 hours | 7 business days | 48 hours | 24 hours |
Labor |
| 1 intervention included; 10% discount thereafter | ✓ | Defined # of visits included; 10% discount thereafter | ✓ | ✓ | ✓ |
Travel and expenses |
| 1 intervention included | ✓ | Defined # of visits included | ✓ | ✓ | ✓ |
Parts | 10% discount | 1 intervention included | 15% discount | Defined # of visits included | ✓ | ✓ | ✓ |
FEG tip replacement |
|
|
| Can be covered as part of defined visits | ✓ | ✓ | ✓ |
Preventative maintenance |
| ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
RAPID Remote Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Software updates | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area
Yale – Life Sciences
Oregon State University – Life Sciences
Yale – Life Sciences
Oregon State University – Life Sciences
Electron microscopy solutions for analysis, research, and characterization
