The customer service support team can answer general questions and route you to the correct service team member. Customer support is available during regular business hours.
Services that advance production and ensure quality
Service solutions are key for optimizing your checkweigher, metal detector, or X-ray systems. Trust us to be committed to your instrument’s reliability to ensure continuous product quality excellence.
The service team at Thermo Fisher Scientific offers a comprehensive portfolio of services for your instruments with access to a global technical support network, factory-certified engineers, consultants, and industry professionals. Our highly experienced team collaborates with you to simplify the maintenance of your instrument, maximize your investment with regular visits, and control service-related expenses. The service approach you select is essential for instrument productivity and longevity.
Key service features
Preventive maintenance
Proactive instrument health includes:
- Regular, scheduled care for optimal system performance
- Complete safety checks
- Replacement of consumable parts
Calibration services
Ensure repeatable results with calibration services that consist of:
- Periodic reviews for instrument accuracy
- Reviews of calibration equations
- Consultations with instrument operators
Certifications
Rely on a service team that:
- Delivers traceable certifications for quality regulations
- Provides factory-trained engineers
- Has manufacturing sites that are ISO9001 registered and compliant
Remote support
Have a question or need fast instrument resolution? Our global technical support team is available to:
- Provide remote technical support for immediate diagnosis
- Troubleshoot for a resolution to get you back up and running quickly
- Remotely connect to select instruments
Training & consultancy
Trust our consultants to provide support throughout the instrument lifecycle:
- Guidance from highly knowledgeable application engineers
- Development of strategies to achieve the highest system performance
Certified parts
Eliminate the unnecessary downtime from parts wear & tear:
- Regular part checks during preventive maintenance
- All parts guaranteed to meet instrument specifications
- Certified parts ensure systems operate at maximum productivity
Lean on us for flexible service solutions
We offer service plans for checkweighers, metal detectors, or X-ray systems. With a service plan, you're covered in more ways than ever. You are the expert in your business, and we know how to keep your instrument running at top performance – together, we can build a partnership to achieve your production goals. Customers who partner with us for their service needs have access to our highest level of support and are investing in the longevity of their instrument. A service plan proactively protects instruments, maximizes uptime, manages yearly service expenditures, and allows you to focus on your core business.
| Premium | Advanced | Preventive | |
|---|---|---|---|
| Preventive services | |||
| Preventive maintenance (PM) | ✓ | ✓ | ✓ |
| PM consumables | ✓ | 10% off | 5% off |
| Calibration1 | ✓ | ✓ | ✓ |
| Calibration/maintenance certification(s) | ✓ | ✓ | ✓ |
| MID Check weigher certification2 | ✓ | ✓ | ✓ |
| Operator & maintenance training3 | ✓ | ✓ | |
| Customized classroom training | Option | Option | Option |
| Instrument optimization | |||
| Remote application support | Business hours | Business hours | Business hours |
| Additional on-site application support | 10% off | 10% off | |
| Software & system upgrades | 10% off | 10% off | |
| ProVision | Option | Option | Option |
| System audit & consultancy | Option | Option | Option |
| Corrective maintenance | |||
| Remote technical support | Business hours | Business hours | Business hours |
| Targeted onsite response | Top priority | High priority | Priority |
| Labor & travel | ✓ | ✓ | 10% off |
| Spare parts | ✓ | 10% off | 5% off |
| Spare parts stock advisory | ✓ | ||
- During scheduled PM only.
- During scheduled PM, 1 per year.
- During scheduled PM, up to 8 hours per year.
EMEA service plan entitlements listed.
Customize your service plan with optional services supporting quality, supply confidence, and improving operational productivity.
Add ProVision to your service plan agreement for the ultimate cost savings.
Key features of ProVision:
- Versatility – universal usage, can be connected to over 50 models of checkweighers, X-ray inspection, and metal detector systems
- Security - data safely stored electronically
- Monitoring – view key parameters of the production process in real-time
- Savings – provides the ability to take corrective actions in real-time to reduce waste by up to 20% daily
Featured resources
| Type | Title |
|---|---|
| Data sheet | Services that protect your brand |
| Data sheet | 10 Tips for top checkweigher performance |
| Blog | Examining food |
| Webpage | Food weighing & inspection technologies |
Contact service
The technical support team can troubleshoot and remotely resolve some technical issues. In addition, they are available to guide software, hardware, and more. Technical support is available during regular business hours, and extended hours are available for customers with specific service plans.
For customers who do not have technical support included in a current service plan, there may be fees* associated with this service.
*The first 5 minutes of a technical support call are free. If support takes longer, the technical engineer will provide an hourly rate quote to the customer before continuing the call. Customers with a current service plan are not charged for technical support.
Are you interested in learning more about a service plan or specific service? Contact us to discuss how we can support your instrument with scheduled service and replacement parts.
The customer service support team can answer general questions and route you to the correct service team member. Customer support is available during regular business hours.
The technical support team can troubleshoot and remotely resolve some technical issues. In addition, they are available to guide software, hardware, and more. Technical support is available during regular business hours, and extended hours are available for customers with specific service plans.
For customers who do not have technical support included in a current service plan, there may be fees* associated with this service.
*The first 5 minutes of a technical support call are free. If support takes longer, the technical engineer will provide an hourly rate quote to the customer before continuing the call. Customers with a current service plan are not charged for technical support.
Are you interested in learning more about a service plan or specific service? Contact us to discuss how we can support your instrument with scheduled service and replacement parts.
Style Sheet for Global Design System
Style Sheet for Komodo Tabs