Thermo Fisher Scientific service and support for materials science equipment
Services that lead to your desired outcomes
Whether you are discovering new materials, developing energy-saving electronic devices, or recovering challenging resources, Thermo Fisher Scientific provides the cutting-edge product innovations and commitment to service that create an exceptional experience.
We are invested in your success—that is why we keep improving our service organization to provide market-leading support where and when you need it. Our robust portfolio of services will empower you at every phase of your system’s lifecycle, not only reducing downtime but also guaranteeing improved operations through continuous monitoring and optimization of your system health.
Materials science equipment service and support programs to meet your budget
With Thermo Fisher Scientific, you choose the offering that best fits your service needs and budget. Our portfolio represents the hallmarks of our exceptional service, including market-leading preventive and corrective maintenance, technical support, software upgrades, and certified spare parts.
To enable your success, we offer complete solutions that cover the entirety of your system’s lifecycle. Prior to installation, Thermo Fisher Scientific Site Preparation Services will help you prepare your site for optimized system performance. After your system purchase, our technical experts will install your new instrument according to the most stringent standards of quality. Finally, after you start using your new system, you will enjoy unparalleled support during a one-year warranty before engaging one of our post-warranty service agreements.
Materials science equipment service and support contracts
No matter what Thermo Fisher Scientific service offering you choose, we will provide you with high-quality technical expertise from a committed support team, making us the premier partner in service.
| Tech Direct | Limited | Essential | Agile | Secure | Preferred | Premier | |
|---|---|---|---|---|---|---|---|
| Target on-site response time | 4 business days | 4 business days | 48 hours | 48 hours | 7 business days | 48 hours | 24 hours |
| Labor | 1 intervention included; 10% discount thereafter | ✓ | Defined # of visits included | ✓ | ✓ | ✓ | |
| Parts | 10% discount | 1 intervention included | 15% discount | Defined # of visits included | ✓ | ✓ | ✓ |
| FEG tip replacement | ✓ | ||||||
| Preventative maintenance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| RAPID Remote Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Software updates | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area.
Professor Jiaqing He, head of the Pico Center at Southern University of Science and Technology in Shenzhen, explains why he trusts Thermo Fisher Scientific to support his groundbreaking research in semiconductor materials.
Testimonial from Judy Cha, Associate Professor of Mechanical Engineering and Materials Science at Yale.
Professor Jiaqing He, head of the Pico Center at Southern University of Science and Technology in Shenzhen, explains why he trusts Thermo Fisher Scientific to support his groundbreaking research in semiconductor materials.
Testimonial from Judy Cha, Associate Professor of Mechanical Engineering and Materials Science at Yale.
Electron microscopy solutions for analysis, research, and characterization
