Service and support options for semiconductor manufacturing equipment from Thermo Fisher Scientific
We understand that the success of your business depends on the maximized uptime and optimized performance of your systems. Our services include offerings which provide on-site response and targeted uptime to maximize your productivity and support faster time to results. Our technology-driven, expert care will help you:
- Increase system productivity
- Avoid unplanned downtime
- Upskill and empower users
- Improve fleet performance
Our classic Perform services keep your system in peak condition with market-leading response times, expert telephone support and RAPID remote diagnostics, and regular preventive maintenance.
Our Accelerate and Advance portfolios transform service with a data-driven approach that allows you to proactively plan service activities and align your fleet for optimal operations. The Connected Care Portal will keep data at your fingertips so you can monitor system utilization and trends.
Service options for Semiconductor
| Service Offering | Warranty | Perform Contracts | Accelerate and Advance Contracts |
|---|---|---|---|
| Remote Support | • | • | • |
| Preventive and Corrective Maintenance | • | • | • |
| Software Updates | • | • | • |
| Spare Parts | • | • | • |
| RAPID Support | • | • | • |
| After Hours On-Site Service | • | • | |
| Regular Account Reviews | • | • | |
| Uptime Guarantee | • | • | |
| On-Site Response Time | 48 hrs | 4–72 Hrs | 4–48 Hrs |
| Connected Care Portal | • | ||
| System Remote Monitoring | • | ||
| Fleet Compare | • | ||
| Smart PM | • | ||
| Consumable Monitoring | • |
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Connected Care services for Semiconductor
Blending the best of digital and hands-on care.
To best support your success now and into the future, we are integrating digital and connected elements into our service packages to facilitate proactive service and deliver enhanced visibility into system health and productivity.
You need a comprehensive solution that can support and upskill your team while also increasing system productivity and avoiding unplanned downtime. Underpinning all of this is the need for data, which facilitates visibility into the effectiveness of your process and your fleet.
Our Accelerate and Advance support offerings, within Connected Care services, offer a variety of service features targeted to your unique needs during the warranty period and beyond. Our next-level services combine the very best of technology-driven support and hands-on care.
Classic service for Semiconductor and Electronics
Our Perform offerings support your system from every angle—boosting performance, minimizing downtime, and improving business outcomes.
- Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics
- Get Thermo Scientific quality parts expedited on-site from strategic global inventories
- Ensure a rapid response with market-leading response times
- Experience optimum system function with regular preventive maintenance
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